Policy 14 January 2025
London Research and Campaigns Group
Throughout the history of the Citizens Advice service, we have been here to help everyone who needs it with practical advice you can really trust, but also to improve the policies and practices that affect peoples lives. We exist to shape a society where people face far fewer problems. London Citizens Advice contributes a collective voice on behalf of the 28 local Citizens Advice offices on key policy issues impacting Londoners, and to share our insights with London's policy makers.
We speak up for our clients
No one else sees so many people with so many different kinds of problems, and that gives us a unique insight into the challenges people are facing today. With the right evidence, we can show big organisations – from companies right up to the government – how they can make things better for people. We see how problems can be linked. By helping people with the underlying cause of their problems and making sure they don’t get worse, we can save the government and public services hundreds of millions of pounds every year.
Our London London Research and Campaigns Cluster Group brings together the 28 offices to share our local insights and work on Pan-London campaigns, often building on local successes. For example
- Citizens Advice Richmond in partnership with Richmond Council launched a campaign to stop discrimination against people who receive benefits in the private rentals sector
- Citizens Advice Merton and Lambeth met our Assembly Members to discuss how to make it easier for people to deal with the introduction of ULEZ
- Citizens Advice Westminster partnered with Shelter World Homeless Day to raise awareness about the crisis of homelessness and the challenges of inadequate housing with=local MPs and Councillors
- Citizens Advice Southwark worked with local pharmacists on their prescription form to ensure that some people entitled to free prescriptions and claiming Universal Credit weren't attracting NHS penalty charges
Below you can find a list of the current national campaigns that Citizens Advice is working on, the impact we are trying to achieve and how you can get involved!